How to Download AirWatch Cloud Connector
If you are looking for a way to integrate your Workspace ONE UEM with your back-end enterprise systems, such as LDAP, email, certificate authority, and more, then you need to download AirWatch Cloud Connector. In this article, we will show you what AirWatch Cloud Connector is, why you need it, and how to download it in a few simple steps.
What is AirWatch Cloud Connector?
AirWatch Cloud Connector is a component of VMware Workspace ONE UEM that provides a secure connection between your cloud-hosted or on-premises Workspace ONE UEM and your internal enterprise systems. It acts as a proxy that transmits requests from Workspace ONE UEM to your systems without exposing them to the internet. This way, you can leverage the benefits of mobile device management (MDM) with your existing infrastructure.
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Why do you need AirWatch Cloud Connector?
AirWatch Cloud Connector enables you to use various features of Workspace ONE UEM that require integration with your enterprise systems, such as:
Email relay (SMTP)
Directory services (LDAP/AD)
Email management (Exchange PowerShell or Lotus Domino Web Service)
Syslog (Event log data)
Microsoft Certificate Services (PKI)
Simple Certificate Enrollment Protocol (SCEP PKI)
Third-party Certificate Services (on-premises only)
By using AirWatch Cloud Connector, you can simplify your MDM deployment and enhance your security and compliance.
Prerequisites for Downloading AirWatch Cloud Connector
Before you download AirWatch Cloud Connector, you need to make sure that your system meets the following requirements:
System requirements
You need to have a dedicated server that meets the following specifications:
ComponentRequirement
CPUDual Core Processor or higher
Memory4 GB RAM or higher
Disk Space40 GB or higher
Operating SystemWindows Server 2016 or higher
.NET Framework.NET Framework 4.7.2 or higher
Internet AccessYes, for downloading the installer and communicating with AWCM
Firewall RulesInbound TCP port 443 from AWCMOutbound TCP port 443 to AWCMOutbound TCP port 443 to Workspace ONE UEM API serverOutbound TCP port 443 to Workspace ONE UEM console serverOutbound TCP port 443 to VMware Identity Manager connector server (if used)Outbound TCP port 443 to VMware Identity Manager service URL (if used)Outbound TCP port 80/443 to enterprise systems (depending on the integration)
License agreement
You need to accept the license agreement before installing AirWatch Cloud Connector. You can read the license agreement .</p Certificate password
You need to have the certificate password that was generated when you enrolled your AirWatch Cloud Connector server in the Workspace ONE UEM console. You can find the certificate password in the Settings > System > Enterprise Integration > Cloud Connector page.
How to download airwatch cloud connector for VMware Workspace ONE UEM
Download airwatch cloud connector installer and run it on your server
Airwatch cloud connector system requirements and hardware specifications
Airwatch cloud connector integration with email, directory, and certificate services
Airwatch cloud connector architecture and components overview
Troubleshooting airwatch cloud connector installation and configuration issues
Airwatch cloud connector updates and auto-update feature
Airwatch cloud connector best practices and recommendations
Airwatch cloud connector security and encryption methods
Airwatch cloud connector logs and diagnostics tools
Airwatch cloud connector proxy settings and outbound traffic
Airwatch cloud connector license agreement and terms of use
Airwatch cloud connector compatibility with different Workspace ONE UEM versions
Airwatch cloud connector performance and scalability testing
Airwatch cloud connector backup and restore procedures
Airwatch cloud connector migration and upgrade guide
Airwatch cloud connector support and contact information
Airwatch cloud connector FAQs and common errors
Airwatch cloud connector benefits and advantages for enterprise mobility management
Airwatch cloud connector alternatives and competitors comparison
Airwatch cloud connector user reviews and feedback
Airwatch cloud connector pricing and cost analysis
Airwatch cloud connector demo and free trial offer
Airwatch cloud connector documentation and resources
Airwatch cloud connector features and functionality list
Airwatch cloud connector use cases and scenarios
Airwatch cloud connector deployment options and modes (on-premises or SaaS)
Airwatch cloud connector network requirements and firewall rules
Airwatch cloud connector certificates and password management
Airwatch cloud connector status and health check page
Airwatch cloud connector video tutorials and webinars
Airwatch cloud connector online community and forum
Airwatch cloud connector training and certification courses
Airwatch cloud connector tips and tricks for optimizing performance
Airwatch cloud connector comparison with VMware Enterprise Systems Connector
Airwatch cloud connector role-based access control and permissions
Airwatch cloud connector customization and configuration options
Airwatch cloud connector compliance and regulatory standards
Airwatch cloud connector limitations and challenges
Airwatch cloud connector roadmap and future enhancements
Proxy server (optional)
If you use a proxy server to access the internet, you need to have the proxy server address, port, username, and password ready. You will need to enter this information during the installation of AirWatch Cloud Connector.
Steps for Downloading AirWatch Cloud Connector
Once you have met the prerequisites, you can download AirWatch Cloud Connector by following these steps:
Step 1: Open the installer on the server
Go to the Settings > System > Enterprise Integration > Cloud Connector page in the Workspace ONE UEM console and click on Download Installer. Save the installer file (AirWatchCloudConnectorInstaller.exe) on your server and run it as an administrator.
Step 2: Accept the license agreement and select the installation directory
Read and accept the license agreement and click Next. Then, choose the installation directory for AirWatch Cloud Connector and click Next.
Step 3: Enter the certificate password and proxy server information (if needed)
Enter the certificate password that you obtained from the Workspace ONE UEM console and click Next. If you use a proxy server, check the box that says Use Proxy Server and enter the proxy server details. Click Next.
Step 4: Select the auto-update option and finish the installation
You can choose to enable or disable the auto-update feature for AirWatch Cloud Connector. If you enable it, AirWatch Cloud Connector will automatically update itself when a new version is available. If you disable it, you will need to manually update AirWatch Cloud Connector when a new version is available. Click Next and then Finish to complete the installation.
How to Verify the Installation of AirWatch Cloud Connector
After installing AirWatch Cloud Connector, you should verify that it is working properly by checking the following:
Check the status of AWCM
AWCM stands for AirWatch Cloud Messaging and it is a service that enables communication between Workspace ONE UEM and AirWatch Cloud Connector. You can check the status of AWCM in the Settings > System > Enterprise Integration > Cloud Connector page in the Workspace ONE UEM console. You should see a green check mark next to AWCM Status if it is connected.
Check the logs and services of AirWatch Cloud Connector
You can also check the logs and services of AirWatch Cloud Connector on your server. The logs are located in C:\AirWatch\Logs\CloudConnector folder and they contain information about the installation, configuration, and operation of AirWatch Cloud Connector. The services are located in Windows Services Manager and they include:
AirWatch Cloud Connector Service: This service runs AirWatch Cloud Connector and communicates with AWCM.
AirWatch Tunnel Service: This service enables secure tunneling between Workspace ONE UEM and your enterprise systems.
AirWatch Syslog Service: This service sends event log data from your server to Workspace ONE UEM.
You should make sure that these services are running and have no errors.
How to Troubleshoot AirWatch Cloud Connector Issues
If you encounter any issues with AirWatch Cloud Connector, you can try some of these common troubleshooting steps:
Common issues and solutions
IssueSolution
AWCM Status is not connected or shows an error messageCheck your internet connection and firewall rules.Restart the AirWatch Cloud Connector Service.Re-enroll your AirWatch Cloud Connector server in Workspace ONE UEM console.Contact VMware support if none of these steps work.
AirWatch Cloud Connector features are not working or showing incorrect dataCheck your enterprise system configuration and credentials.Check your integration settings in Workspace ONE UEM console.Check your proxy server settings if applicable.Restart the AirWatch Tunnel Service or AirWatch Syslog Service depending on the feature.Contact VMware support if none of these steps work.
AirWatch Cloud Connector is not updating or showing an update error messageCheck your internet connection and firewall rules.Check your disk space and permissions on your server.Disable any antivirus or security software that might interfere with the update process.Contact VMware support if none of these steps work.
Conclusion
AirWatch Cloud Connector is a powerful tool that allows you to integrate your Workspace ONE UEM with your enterprise systems and enable various MDM features. In this article, we have explained what AirWatch Cloud Connector is, why you need it, and how to download it in a few simple steps. We have also shown you how to verify the installation and troubleshoot some common issues. We hope that this article has helped you to understand and use AirWatch Cloud Connector better.
If you have any questions or feedback, please feel free to contact us. We would love to hear from you and help you with your MDM needs.
FAQs
What is the difference between AirWatch Cloud Connector and VMware Identity Manager Connector?
AirWatch Cloud Connector is used for integrating Workspace ONE UEM with your enterprise systems, such as LDAP, email, PKI, etc. VMware Identity Manager Connector is used for integrating Workspace ONE UEM with VMware Identity Manager, which is a service that provides identity and access management for your users and devices.
Can I install AirWatch Cloud Connector on the same server as Workspace ONE UEM or VMware Identity Manager Connector?
No, you should install AirWatch Cloud Connector on a dedicated server that is separate from Workspace ONE UEM or VMware Identity Manager Connector. This is to ensure optimal performance and security for your MDM deployment.
How many AirWatch Cloud Connector servers do I need?
You only need one AirWatch Cloud Connector server per Workspace ONE UEM environment. However, you can install multiple AirWatch Cloud Connector servers for high availability and load balancing purposes.
How do I update AirWatch Cloud Connector?
You can update AirWatch Cloud Connector manually or automatically. If you choose the manual option, you need to download the latest installer from the Workspace ONE UEM console and run it on your server. If you choose the automatic option, AirWatch Cloud Connector will update itself when a new version is available. You can enable or disable the auto-update feature during the installation or in the Settings > System > Enterprise Integration > Cloud Connector page in the Workspace ONE UEM console.
How do I uninstall AirWatch Cloud Connector?
You can uninstall AirWatch Cloud Connector by using the Windows Control Panel or by running the installer file again and choosing the uninstall option. You should also unenroll your AirWatch Cloud Connector server from the Workspace ONE UEM console before uninstalling it. 44f88ac181
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